{"id":38476,"date":"2025-06-16T08:01:56","date_gmt":"2025-06-16T08:01:56","guid":{"rendered":"https:\/\/techdomz.com\/skyviewtekusa\/?p=38476"},"modified":"2025-07-14T12:28:53","modified_gmt":"2025-07-14T12:28:53","slug":"skyviewtek-managed-it-services-allow-hassle-free-office-or-remote-work","status":"publish","type":"post","link":"https:\/\/techdomz.com\/skyviewtekusa\/skyviewtek-managed-it-services-allow-hassle-free-office-or-remote-work\/","title":{"rendered":"SkyViewTek Managed IT Services Allow Hassle-Free Office or Remote Work"},"content":{"rendered":"\t\t
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SkyViewTek Managed IT Services Allow Hassle-Free Office or Remote Work <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Many businesses are shifting business models to incorporate more remote work. This move is welcome to many employees, but the change involves many challenges that businesses may be unprepared to meet, such as proper cabling, connection strength, and cyber security. Recently, SkyViewTek owner Bernie Orglmeister met with VIEWS Digital Marketing Agency to discuss some of the challenges, and the ways that SkyViewTek managed IT services help to make the transition less stressful. Read the entire interview transcript below, or watch the video.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Transcript of Interview: Mary Stewart (MS) and Bernie Orglmeister (BO)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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MS<\/strong>\u2013 SkyViewTek specializes in proactive monitoring managed IT services<\/span><\/a> for businesses with 10 to 100 employees. Can you tell me a little bit more about what that means?

BO<\/strong>-Sure, so basically we\u2019re an outsourced IT department for companies that don\u2019t have one. We are proactively monitoring and maintaining their infrastructure. We have a tool that checks on computer servers and network equipment and reports into our server, and is proactively fixing issues before their clients sometimes realize there\u2019s an issue. So we think it\u2019s a small investment to really keep everything up and running all the time.


MS<\/strong>\u2013 Right, you can\u2019t afford to go down so, especially small businesses can\u2019t afford to have their network go down. And like you said things happen behind the scenes that they don\u2019t even know are happening until there\u2019s a glitch.


BO<\/strong>-Correct.

MS<\/strong>\u2013 So normally this time of year you\u2019re probably busy setting up new office networks and moving businesses into new office space that sort of activity and so what is happening with the Covid-19 restrictions? How are you helping your current clients?

BO<\/strong>-Yeah, 90% of what we do is remote so we\u2019re still monitoring those networks remotely; we\u2019re still fixing issues. It\u2019s actually more important now and sometimes there\u2019s nobody in the office and people are trying to access the resources remotely.
When the Covid hit we had a lot of requests from people saying \u201cHey I need to have, like, people work remotely can you help us set up something?\u201d
So, some of them, for which we had a little better infrastructure in place and some have remote access were able to expand the number of people accessing their servers. Some other people that were not ready yet. We had to say we need to\u2013it takes a little more planning than just saying \u201chey turn this on\u201d you know? It\u2019s more complicated than that unfortunately. But the proactive clients are still enjoying our proactive services. And when some major disaster happens you know, somebody has a battery backup that the battery dies, you know, we put on our gloves and masks and disinfectants. We understand how important that is for our clients, so we\u2019re able to do that for them.

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MS<\/strong>\u2013 You talked a little bit about them moving into the home environment and having things they didn\u2019t expect. What are some other things that you\u2019ve seen? Some things that maybe they didn\u2019t think about that have become factors and you had to help them with, whether clients or new prospective clients.<\/p>

BO<\/strong>-Yeah, some clients they just said take your desktop home and, you know, plug it in and you should be able to work. And unfortunately there\u2019s more to it, especially if you have a little bit more complicated network, where we have a server which is validating logins for security reasons. You can\u2019t just take a computer home and expect it to work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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So we had to address that with certain clients that it definitely takes some planning. It\u2019s not just \u201chey everybody go home and take your computer.\u201d It just doesn\u2019t work that way. And when you take your computer home, you know, you\u2019re using your home network so now, you know, you\u2019re using your Comcast router, a lot of people are on Wi-Fi at home so their desktop doesn\u2019t work on Wi-Fi, and some people are surprised by that. Some people they are using their home computers which might not be up to snuff with corporate requirements. Some people are using Windows 7 at home, which is not supported by Microsoft, so it\u2019s not getting security patches. They don\u2019t know what their antivirus situation is, you know, so unfortunately it takes a lot of planning to get this done. It\u2019s something that we definitely can do, and we will work with all our clients the best we can to implement all that.
You know \u2013 a network, in general, is only as good as your infrastructure, as your cabling. So, you know, at the office if you have bad cabling your computer might not be as fast, your voice over IP may not work properly. Now you\u2019re taking this home with unknown setups, unknown cabling, it just adds to the whole complication of getting all this going.<\/p>

MS<\/strong>\u2013 Right, and security issues, depending on the type of company that you\u2019re working with, must be a factor.<\/p>

BO<\/strong>-Yeah, security is number one right now. I mean, you know, we \u2013 not just us, but all, the entire industry \u2013 expects a lot more security breaches with people working remotely, with patched and remote access solutions, you know. So, now you\u2019re extending your corporate network to people\u2019s homes without planning and without understanding what they have, so it\u2019s going to become a big issue and we\u2019re working with our clients to try to A) educate them and B) come up with a plan.
We can extend some of our tools to their home computers and monitor those, and patch them, and make sure the antivirus is running. But, again, it takes a little planning.<\/p>

MS<\/strong>\u2013 It takes a little planning and, it\u2019s like you said, things that they didn\u2019t expect. Maybe they expected to have the issues with people running into the background, kids at home, and things like that, but not these technical things. They think everything should work, right, like you said because it does at work. It works at work, it should work at home.<\/p>

BO<\/strong>-Right. Yeah, and plus if you\u2019re at home, all of a sudden you\u2019re competing with your kids on Xbox, just trying to play Fortnite with somebody, and your internet is slow and, you know, let\u2019s say you have Voice Over IP and you plug it into your home network and, you know, the quality of the call is not good because you\u2019re sharing with everybody who\u2019s locked at home with you right now.
The new normal, unfortunately will require an investment in a little bit of an infrastructure and, especially if you care about your corporate network, you need to be able to control a little bit of what your home employees are doing to maintain integrity of your network. Especially if you\u2019re under HIPAA or Sarbanes-Oxley where you need to have, when you\u2019re under regulatory mandate to have a secure network.<\/p>

MS<\/strong>\u2013 Yeah. Wow that\u2019s a whole other issue and that\u2019s something that you guys, you deal with that all the time but having to do it on a whole \u2018nother platform, kind of new location.<\/p>

BO<\/strong>-Correct. Yeah, it\u2019s been challenging but also a lot of fun work with our clients.<\/p>

MS<\/strong>\u2013 Well that\u2019s good! Do you have any advice? I mean other than what we\u2019ve talked about, do you have any advice for a small business owner who\u2019s trying to decide do they NEED proactive monitoring, do they need something all the time?<\/p>

BO<\/strong>\u2013 Well we think with the new normal now people are slowly opening up. You know, businesses are adjusting and trying to figure out how they\u2019re gonna move forward so we think proactive monitoring right now is more important than ever because it takes that off your plate, right. So you don\u2019t have to worry about \u201cOh my god I don\u2019t have to plug in a USB in and do a backup of my day and then take it home\u201d like, you know, we have a company who\u2019s taking care of all that for us. So we can focus on how are we, you know, do we have a employees that are gonna work part-time or full-time from home, all the time, you know. Are we gonna make adjustments to the office space, do we need this bigger office anymore? Do we need to show stuff, you know, save some money here. So we can help the companies during infrastructure adjustments and definitely, you know, A) keep everything secure and just allow the business to focus on what they need to do right now. It\u2019s one less thing for them to focus on and worry about is the IT infrastructure we can do all that for them.<\/p>

MS<\/strong>\u2013 Yeah, that\u2019s what I mean there. Like you said the other thing is, that\u2019s enough on a normal basis but there\u2019s so much new, now, that they\u2019re gonna have to explore and figure out. Nice to know that they can relax, and that they\u2019re covered on the IT end, and that when things come up they have somebody to call.<\/p>

BO<\/strong>\u2013 Exactly. So, again we can, 90% of what we do is remote. We can maintain, fix, adjust remotely. If we need to go inside for emergencies we can do that, but I think going forward long-term planning you know, with how our business is adjusting for this new normal, are readjusting, you know, for Phase 2 of this COVID \u2013 let\u2019s be ready to go, and hope the businesses keep running without having to worry about IT.<\/p>

Learn About SkyViewTek Managed IT Services<\/h2>

SkyViewTek has a great deal of experience helping businesses by designing and setting up networks for office moves or expansions<\/a><\/span>, setting up secure systems to protect data, and providing ongoing managed IT solutions. For information about how SkyViewTek Managed IT Services can help you focus on your business by taking care of the IT headaches, contact us<\/a><\/span> today at 610-510-5006.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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